Menu
Cart 0

Shipping

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. We then confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will normally ship within two business days from the date of your order (we aim for same or next day). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within a few business days of your order, feel free to follow up with us at info@telescopespace.com

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@telescopespace.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If an order is cancelled after it has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns

★ Store Reviews

Let our customers speak for us

42 reviews
98%
(41)
2%
(1)
0%
(0)
0%
(0)
0%
(0)
This shroud covers it all.

This shroud blocks out all of the light trespass in my area. It has two slots for the eyepiece and the finder scope. A must have item for this instrument.

Nicely emersive experience.

This lens has me looking into more 2" eyepieces from the same series. The views are amazing and Crystal clear. Literally room to stretch out the eyes.
Ring Nebula is so beautiful through this lens, truly breathtaking.

Fast, reliable, spot on customer service.

I have been in the market for an Ultralight 12" Dobsonian telescope. Ryan helped me with useful information on Explore Scientific telescope. What an amazing purchase. A high quality instrument and a dream come true for collimation. Great company, great scope.

Coming equipped with two decent eyepieces and an adapter is nice. Will upgrade to a 2" eyepiece one day, but not in the budget right now. Thanks to Ryan for help with ordering.

Easy

I'm enjoying the telescope very much. It's not too hard to assemble, although very slowly the first time.