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Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. We then confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will normally ship within two business days from the date of your order (we aim for same or next day). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within a few business days of your order, feel free to follow up with us at info@telescopespace.com

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@telescopespace.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If an order is cancelled after it has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns

★ Store Reviews

Let our customers speak for us

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Review on Firstlight AR 102mm f9.8 on EXOS NANO EQ3

A great package for the price! The mount is steady! The Optics excel, in that the resolution and contrast are everything to be expected in a quality refractor! H.B. Appleton, Hi.

The staff at Telescope Space were very supportive and helpful as well!

Astrozap Dew Heater Strap for Telescope

Workd good on my C8 telescope after connecting a standand 12v powertank connector

Explore Scientific Mak Cas 152 with EXOS2GT MOUNT

I did considerable shopping around and finally decided to buy my 152 Mak from Telescope Space. Ryan was very helpful with all my questions concerning Explore Scientific and my specific purchase. After a short period using my scope and mount, the mount seemed to have more play than it should have. Ryan had the Explore Scientific owner call me directly, where he immediately offered to exchange my mount. He also had the factory ship out the new mount while I was still using my original unit. Excellent service and sales support from both Ryan at Telescope Space and Explore Scientific. I will buy again from Telescope Space!

Monocular

Very clear, I am impressed for $38

Ryan knows what he is talking about.

Prompt customer service, positive attitude, great results